Our Services

Initially we’ll have a face to face meeting (or Skype chat) to discuss your requirements and get to know a bit about you and your business or project. We will ask you a few key questions to help us determine what your priorities are and what you want people visiting your website to actually do.

From that meeting we will prepare a quotation. The price will depend on how much of the content you can provide us with. For example, if you are upgrading from a previous website, you may already have a lot of text and images that we can use.

If you are happy with the quotation, we will draw up an Agreement to define the project clearly and make sure we are all happy with who is doing what. We ask for a 50% deposit when we start work (fully refundable if we fail to deliver) and the remaining 50% at the end when you have signed off the project.

The Agreement will outline your responsibilities in terms of what you need to provide (eg, photos, graphics, text, etc), technical access to third party sites (eg your web hosting account, mailchimp, etc) and when we need that information by. The Agreement will also specify a design review deadline and a completion deadline which keeps us all on track and makes sure the project doesn’t drift away.

In our experience, graphic design projects tend to be a bit more ad hoc and have shorter deadlines which are covered by our general Terms of Business, which protects you if we fail to deliver, and protects us by clearly defining our sign off process and how third party expenses are met (the main one being printing costs).

For larger projects such as a magazine or large product catalogue, where we require significant input from you, then we will work under an Agreement similar in style to the one we use for website design, agreeing your input, a design review and a completion deadline.

Glenda has been delivering training for many years and will start by getting to know your current level of knowledge and your exact needs. She will then design a completely bespoke course for you or your team so you are not wasting time or money going over old ground that you already know.

Just like physical training, learning a new skill works best when done in bite-sized chunks, with a commitment to putting in some hours yourself. To that end, we will agree a schedule and price, whether that is a single class or a series of sessions.